General Summary

Responsible for receiving, processing, documenting, and shipping defective and returned products in accordance with vendor return procedures.

Supervisor

Returns Manager

Essential Job Functions

1. Receive defective product from branches and enter the product into the OS.
2. Verify that the information entered by the branch into the OS matches the defective product received, including date codes and serial numbers.
3. Place incoming product in the designated collection area identified by vendor name and account number.
4. Process weekly, bi-monthly, and monthly vendor returns.
5. Verify that the piece count in the OS matches the physical piece count on hand.
6. When an RGA is not required, create an RMPO and send the parts to the vendor.
7. When an RGA is required, submit the request to the vendor by email with the required Excel report.
8. Upload EDI files to the vendor's portal when required.
9. When individual claim entry is required through a vendor portal, forward the paperwork to the Philadelphia Returns Office and retain the parts for 90 days in case the vendor requests their return.
10. For vendors operating on a percentage-of-sales arrangement, create RMPOs and provide the batch number to the Claims Specialist.
11. Send vendor-tag paperwork to the Philadelphia Returns Office.
12. Send batch numbers to the Claims Clerk by email when paper forms are not required.
13. Participate in the October physical inventory.
14. Attempt to return all product in the Returns Center to the appropriate vendors before physical inventory.
15. Count all product remaining in the Returns Center on the day of physical inventory.
16. Reconcile product in transit by contacting branches as necessary.
17. Send all product that is not required to be returned to a vendor to the scrap yard.
18. Provide the scrap yard check to the Returns Manager for deposit.

Skills and Abilities

1. Knowledge of inventory receiving procedures required.
2. Ability to accurately verify product information, including date codes, serial numbers, and piece counts.
3. Ability to accurately process return information in OS.
4. Ability to follow vendor-specific return procedures.

5. Fork lift experience mandatory requirement

Equipment / Systems

1. Computer.
2. Vendor portals.
3. Excel.

Work Conditions

1. Climate Controlled Warehouse Environment
2. Daily handling of previously installed A/C and refrigeration parts.
3. Heavy lifting required 
4. Physical inventory is conducted annually in October.